Self Care 'I forgot my password'


  • You must have a valid email address registered in Self Care.
  • NOTE: this option is not for retrieving the password but is only to display the password hint.

1. In the login page of Self Care, under Login button, click on the ‘I forgot my password’ link.

2. The page below will be shown. Enter any of the following account information:

  • User Name
  • Account Number
  • Phone Number
  • Invoice Number: not available on prepaid accounts

Select one option, fill in the info and click Continue.

3. You will then see a confirmation page with your account information. Click OK to continue.

4. A notification email will be sent to your email address that will allow you to recall your password.

5. Click on the link from the email message. This will take you to a page where you may fill in the answer to your secret question.
Click on the OK button to proceed.

6. If you answered correctly the following page will be displayed.
You will see your password hint which should help you to remember your password.